Support

Our dedication to providing outstanding service and support is a point of excellence that distinguishes VISX. Our Customer Response Center (CRC) has been awarded the prestigious Omega Management Group’s annual NorthFace ScoreBoard Award for world-class excellence in customer satisfaction in 2000, 2001, 2002, 2003, and 2004. This award, which is based on independent market surveys, is given to organizations that have demonstrated their commitment to exceed all customer expectations.

While we are proud to have received this recognition, we are also aware that the true measure of excellence is the loyalty of our growing customer base. We realize that by continually exceeding our customers’ expectations, we also continue to set their expectations higher—which means we will never stop working to make our customer service the best it can be.

Raising the Bar: CustomVue Support

A prime example of the way in which VISX goes beyond what our customers expect is CustomVue Support.

CustomVue Support is designed to help eyecare professionals who utilize CustomVue technology face the unique challenges of a continually evolving laser vision correction world. It provides the clinical, technical, and marketing resources to optimize practice potential by delivering a dedicated team of physicians and VISX specialists, as well as a wealth of business-enhancing tools designed to benefit every member of the laser vision correction team.

At VISX, our approach to customer support is simple: ensuring the success of our customers is the best way to ensure our own. To that end, we also have a dedicated Customer Response Center (CRC) available around the clock to provide expert technical support, field service, and system installation.

To find out more about CustomVue Support, please click here.

Let us prove it to you. VISX CRC specialists are available around the clock to provide you with expert technical support, field service, and system installation. For more information, please click here.